Why should you buy from DRO PROS?

We speak English - We answer our phones - Same day shipping

Veteran owned, Veteran managed - and proud of it!

Our goal is to make customers for life. We feel that, in the long run, treating customers right will yield much more than simply "going for the sale". In accordance with that, we have attempted to pass on some ideas to help you, the customer, in completing your purchase decision:

Price. Probably the most talked about factor when buying a digital readout. Price can also be the most misleading, and perhaps worst way, to judge a digital readout kit. We've all heard the old adage, "You get what you pay for." Before the internet, it was true, price did generally correlate directly to value. But that was yesterdays economy. All resellers obtained their goods the same way, and therefore incurred the same costs. In today's economy, the market has changed drastically. At DRO PROS, we import and sell directly to you. Unlike our competitors, we do not have Western and Eastern sales divisions and multi layers of management to support. One location, one cost, and the savings get passed on to you!

Intuitiveness or "Ease of Use". Probably the most important, and hardest to determine factor when buying a readout. Think in terms of after the sale. Even if you get an absolute 'rock star' bottom line price that would make William Shatner proud, if the digital readout is not user friendly, you still didn't get a 'deal'. The whole point of getting a digital readout is to make your work easier and more enjoyable. If the digital readout is poorly designed, too complicated, if the display isn't bright enough, or in other words is 'user unfriendly', you'll regret your purchase decision every time you turn it on. It simply won't matter what you paid, it's not worth it!

Support. Most likely the second most important, and perhaps most overlooked factor when buying a digital readout. Imagine trying to reach a technician when you've bought a digital readout from an overseas reseller! Yet every day, people "save" $50 and buy products on eBay without stopping to think what will happen when they need service or tech support. Some digital readout resellers don't even publish a phone number! While our competitors continue to pare down or even totally eliminate their customer support, we continue to expand our Customer Service. Our Video Tutorials are the best in the industry, and are available free for you, our customers. Our tech help is the best in the business - our techs all know our readouts inside and out. Nobody knows digital readouts like DRO PROS!

Warranty. DRO PROS is proud to offer the industries safest, longest, lifetime warranty on all of our Electronica magnetic scale kits. DRO PROS brand warranty claims are handled directly by DRO PROS. No run-arounds, no hassle! Something not working as expected? Call us, don't get redirected overseas like the other guys!

Parts. Can you believe some resellers don't carry parts? That's right, buy from the "other guys", break a scale, and you get to replace the entire digital readout kit! Don't assume you can just go buy a different brand scale, either, because most manufacturers use different connectors on their scales. If that wasn't enough, even among those with a common connector, such as a DB9, most are hard wired differently. Finally, don't overlook the cost of parts. At DRO PROS, an 800mm replacement scale will cost you $197. A similar scale sold extensively by a European company will cost nearly $700! Finally, we have a massive inventory of parts, so rest easy - a replacement part is only a phone call away!

The Best Value. We literally search world-wide for the best value digital readout products on the planet. If there was a better digital readout package to be sold, we would be selling it. Yes, we've seen cheaper units on eBay, but there is a reason they're cheaper. Think poor quality, no parts, no manual, non-existent customer service, poor product fit/finish etc.

Customer Service. We pledge to never "over sell" you on a product that won't work well for you. Our philosophy is to try and save you money and get the best value kit tailored to the machinery you have. Many of our customers are surprised when we recommend against buying a more expensive brand. Again, our philosophy is to build customers for life. Give us a call and let us save you money!

Shipping. Most orders ship the same day, the next at the latest. We do not 'drop' ship, we have our own massive warehouse of inventory right here on site. We use UPS, you'll get a tracking number emailed to you immediately, and we cover all shipping insurance automatically.

The Company. DRO PROS is a veteran owned, American company. We enjoy selling quality products at competitive prices. We believe that  providing the best customer service is the key to success. No other company spends more time on the phone with customers than we do. Even in a down economy, our company continues to thrive and grow. We look forward to earning your business! 

The Bottom Line. Our line of digital readout's are simply the most user friendly readouts on the planet. Because of our direct marketing structure, they're also extremely affordable. Coupled with our extensive customer service and affordable parts, our Digital Readout products are simply the best value on the planet.

Shipping:

Domestic Shipping to the United States: All digital readout shipping is done via UPS for a flat rate of $43. You'll get a tracking number emailed direct to you from UPS, enabling you to track your shipment door to door! We cover insurance against any potential shipping damages, so no hidden fees here!

International Shipping to Canada: All of our DRO shipping is done via UPS. We charge a flat fee of $80.

International Shipping elsewhere: All of our DRO shipping is done via the United States Postal Service via a flat rate of $140.

Industry Leading Unlimited Lifetime Warranty Electronica magnetic kits = Unlimited Lifetime Warranty DRO PROS brand warranty claims are handled directly by DRO PROS. No run-arounds, no hassle!

At DRO PROS, we take care of our customers. Have an issue or need some help? Let us take care of it with a toll-free call to California!

Call us now at 1-707-452-8434